Who is Qudos Bank? You could say that Qudos is the oldest new bank on the block. Previously known as Qantas Credit Union, they've been in banking for over 55 years with an investment grade credit rating and a full range of banking products including credit cards, home loans, personal loans and saving accounts. About the Organisation Qudos Bank has undergone exciting changes, with a new name, new brand and new headquarters in Mascot. They’re experiencing significant growth, so it’s an exciting time to be joining the team As a Customer Service Specialist for Qudos, you will be responsible for providing telephone assistance to members with their enquiries and to actively promote the products and services of Qudos Bank. Reporting to the Contact Centre Team Leader, you will be working in a small call centre environment with approximately 20 other Customer Service Specialists in the Qudos Head Office in Mascot. There are currently three, full-time positions available, working on a rotating, roster between Monday to Friday 7.00am to 7.00pm. You will also be expected to work an occasional Saturday (say once every 5-6 weeks). This is NOT a cold calling role. About the Benefits Want to work for an organisation that’s innovative, fun and offers work life balance? What about one that rewards hard work, nurtures talent and drives success? If so, you've come to the right place Qudos has a culture that's collaborative, energetic and achieving – this is reflected in their employee engagement and satisfaction scores which are well above the industry average. On offer is an attractive remuneration circa $55,000-$58,000 super, (with paid overtime for Saturday shifts), negotiable with skills and experience. You will also have access to a range of other wellbeing initiatives and employee assistance programs, including free health assessments and meditation classes; fresh fruit deliveries to the office and discounts on a range of Qudos products, including bank credit cards and personal loans which have been designed for employees only. So what are you waiting for? If you want to work for an an experienced team where you can build your knowledge and make a role your own – apply now